Data Protection & Privacy Policy

Our contact details

If you have any questions about this policy or wish to exercise your rights, please contact us at:

Southwest Hearing Ltd, South Devon House, Babbage Road, Totnes, Devon, TQ9 5JA

Email: hello@southwesthearing.co.uk

What type of information we have

We collect and process the following types of information:

  • Name, address and contact details.

  • Treatment notes, audiological information & procedural consent forms.

  • Information regarding applicants to the Musicians’ Hearing Health Scheme & Music Venue Trust.

How we get the information and why we have it

Personal information that we process is mostly provided directly by you, however there are other purposes for the retention of data which could include the following:

  • For the tailoring of audiological advice and delivery of services and products.

  • Information to assist in treatment received from 3rd parties such as medical consultants and doctors.

  • Information received from relatives or friends with prior approval.

We also receive personal information indirectly, from the following sources in the following scenarios:

  • Information regarding the Musicians’ Hearing Health Scheme (MHHS) supplied by Musicians’ Hearing Services.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

  1. Your consent. You are able to remove your consent at any time. You can do this by contacting hello@southwesthearing.co.uk

  2. We have a contractual obligation.

  3. We have a legal obligation.

  4. We have a clinical interest.

What we do with the information we have

We use the information that you have given us in order to:

  • Contact patients to arrange appointments and onward delivery of products ordered.

  • We may share this information with Musicians’ Hearing Services (only if you are being seen on the MHHS scheme), your General Practitioner (once verbal consent has been obtained during your appointment) & any other relevant health or social care providers (again only with your verbal consent).

  • Manufacturers and suppliers of any ordered goods that might be delivered to you.

How we store your information

  • Your information is securely stored electronically on our clinical patient management database, our mail server / drive. These are both highly secure, end-to-end encrypted services which are fully GDPR compliant.

  • We keep your personal information indefinitely, unless you request we dispose of it. Where data is to be destroyed, paper records are shredded and disposed of appropriately. Electronic records are deleted or archived, which restricts all access.

Links to other websites

Our websites may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your data protection rights

Under data protection law, you have rights including:

  1. Your right of access - You have the right to ask us for copies of your personal information.

  2. Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  3. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  4. Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

  5. Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

  6. Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us if you wish to make a request.

How to complain

If you are unhappy with how we have used your data, you can complain to the Information Commissioner’s Office (ICO). We encourage you to reach out to us first to resolve your concerns.

The ICO’s address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Helpline number: 0303 123 1113